OT Chilis Restaurant Last Night | Arthritis Information
My husband's birthday was this week so we went to dinner last night for it.
It took 20min to bring us our drinks, an extra 15 to bring us our chips and dip. Took a total of 1hr to bring us refills on our drinks.
Then.....
We kept complaining "where is our food" and when the 2nd hr got here we finally got our food.
Then....
My kids was too spicy cuz they put too much sauce on the sandwich, my husband's was under the lamp so long his hamberger was super dry and his buns flaked when you touched them.
My dinner came 10min "after" their food and it wasn't cooked with flavor (fajitas) and was cold.
Then.....
Another 15 min "after" that they bring my mom in laws fajitas which are missing the mushrooms and her steak was literally ice cold.
So they took hers back and another 20min went by (luckily we can talk) and we said to just put it in a to go box.
So they did and we talked with the manager and they took "her" meal off our bill, that was all.
Oh, and when they brought her food "finally" in the box, it had the peppers in it that she asked to not have cuz she is allergic. So she didn't get to eat at all.
My husband ate one little burger, i didn't eat my meal, my kid couldn't eat her meal and we were stuck with the bill.
I will not go there again, this wasn't the first time this had happened.
Having had a father and an ex-husband in the restaurant business, I would suggest calling the restaurant and asking for the name and contact information of the general or regional manager (Given that chili's is a chain). I would then send them both a letter fully explaining the evening, just like you have here, and see what you get from that. I am actually surprised that they did not compensate you more then just taking one meal off your bill. Had it of been my father or ex, the meal would have been free.
We've had similar experiences at the local TGI Friday's. After the third occurance I wrote a letter to corporate. Well, the manager of the local restaurant and the regional manager both called me and sent me emails with profuse apologies, as well as offers for free meals. Unfortunately, my stomach churns at the thought of eating at that location again, so we did not take advantage of the offer.
I've also complained when I haven't been happy with the service or food...I've always been sent free meal coupons/other coupons when I've complained afterwards...but when I've complianed while at the restaurant, I've always had something taken off the bill. Always complian when you're not happy with what you're paying for, but remember to keep your cool about it...seems to work better that way
It's sad, not one person could eat their whole meal. My kid's boyfriend ate the fish, but his corn on the cob was still frozen (forgot to say that).
So 5 bad meals and only one taken off. My daughter couldn't touch her food cuz of far too much hot sauce.
I wrote to them at their website.
Well i am at least glad you did not have an allergic reaction. But yes get your money back thats awful.
Ok, I was a waitress, for over 15 yrs plus.. if you have that much trouble getting food and drinks.. ASK FOR THE MANAGER, after a half hr.. like that, dont' be that patient!!
You do not have to accept bad service, you should be getting your food, on average 20 mins after they put the order in.
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For the service, you got, I wouldn't have paid a nickle, i would have talked to the manager and walked out the door... and yes, you can do that, they don't want bad publicity ..
I would have insisted FREE.. not to mention, most tickets are "Clocked" and your waiter should have been behind you.. I' once told my customers Not to pay, seriously.. they were refusing and I agree w/ them.. i did the absolute best, i could.. they knew that.. and they left w/o paying the restaurant, but left me a great tip...
~~~ ohh, ok, lol, heres a good one, I had a table that ordered drinks.. took the bartender 20 mins.. to get to them.... when i finally got them to the table, the guy in charge..
(there were like 8 people at the table).. he said he wanted to talk to the manager, bc
the bartender, she was drunk.. i explained that THAT WAS the OWner!!!
rofl...yep great to have an alcoholic owner, so drunk mixing drinks..
he was just like ohhhhhhhh i see what the problem is then.. yep..
Oh man, went to the same Chilis on the day our LSU team was having a bowl game. There were only a couple other people in teh restaurant when we got there.
Our waiter was drunk as a skunk, he had to sit down to take our orderr, kept forgetting things etc.
Oh I am sorry you had such a bad experience. That stinks even more that you went to celebrate someone's birthday.
I know they could have taken more off the bill. I have worked in fast food places before and I know we always tried to make things right.
This isn't the same but along the lines sorta. We had to go to Mich for my grandpa's funeral. Well we stayed at the only hotel they had in that small town. We arrived it was dark no lights outside. The sidewalk was so messed up I twisted my ankle in a hole and fell holding my son. (He didn't get hurt). Then inside the carpet was soaked. There were no outlets covers. My GS was there in his crawling stage. No hot water either. We complained. They said oh well.
I talked with the mang. later. She said I will give you one free night next time you are here. I said thanks but NO thanks I never planned on staying there again free or not free.
Justin and I are TGIFriday addicts. The one here in town is *super* However, for a while in the summer things got bad. Slow slow slow, and food was never done right, etc etc. So we figured out what time of day was better to go, and switched our visits. Then we made sure we asked for the GM. When we talked to him we started out with a huge compliment to the current staff........and then let him know what we thought of the night staff. We went back in a week at night, and there were *no* problems. Haven't had any since, and we always make a point of complimenting them before we leave. We've done the same thing with Sonny's BBQ.
Im not sayin' don't complain. Not at all! I'm saying service industries hear so many more complaints than they do compliments. We just thought it might work out better, if we could point out FOR THEM, when their staff and service are the best, and the worst. Ya know, give 'em something to work with.
But if I were you, I'd still never go back to that Chilis. It's one thing when you're a regular and you get a bad night, but if it's your first, second, or even third impression it can REALLY screw up your image of them.
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