Dr appt. wait time ? | Arthritis Information

Share
 

So, how long it too long to wait at the Dr's office. I had an 11:00 AM appt yesterday at the Orthopedic Dr.'s for a surgical follow visit (1st one since surgery). When I got there the waiting room was full and I notice some agitate people so I was aprehensive. At 11:30 AM I still hadn't been called in and just as I was about to ask "how much longer" the nurse called in a lady to see the dr. After she went back another person in the waiting room told me that this lady's appt was at 9:30! When I went to as about this I was just told that it would be "quite a while before I was called". No explaination, no suggest wait time, nothing. Last week when I was there for pre-surgery visit I had an 11:30 appt and the dr. went to lunch and left us waiting in the waiting room and others in the exam rooms without bothering to have office staff inform us. It was 1:30 that day before I got in to see him. Not only that, a long office visit with him is maybe 5 minutes. Is this normal and acceptable or not?

Thanks in advance,
jamie
I don't think it's normal or acceptable.  I understand doctors running late - happens quite a bit,  but more than 30 min should require an update from the staff and at least be told an  approximate wait time so you can leave and come back.  Or, the option to re-schedule.   You can only read so many waiting room magazines.   What I hate more is waiting and then being called back to an exam room to wait for another 30-45 minutes.   I'd much rather be held up in the main waiting room - at least you can people watch.This happened to me recently, I was made to wait over an hour in the waiting room and another hour and a half alone in an exam room with nothing to read (from now on I'm bringing a book). He finally came in at 4:50 for a 2:00 pm appt.  Stayed about 5 minutes, no apology, no explanation. He's apparently the no. 1 ortho doc for feet in this area, so I guess he doesn't have to be concerned with wasting his patients' time.  In the end he basically said, yep, looks like RA, not much can be done that you're not already doing.  Grrrrr.....most of the doctors we see, ( there are many) we wait no longer than 10mins.  We have some that will take us a few mins. after we get there even if we are early.  At  Our RD we wait anywhere from an hour to 3 hours,  But he spends a lot of time with us and will talk to us about everything that is going on.  He said some times people come in with problems and it puts him behind, because he won't rush them, if its inportant.  I know one time a lady come in with her husband and she was black and blue. The husband said she fell.  He kept her back there over an hour trying to get her to open up, he said no way she fell.  He really cares about people, I like that in a doctor and think they are worth waiting for.  but if I have to wait and get 5 mins of their long time I get upset.http://www.reviewjournal.com/lvrj_home/2003/Sep-24-Wed-2003/news/22225974.html

I remembered quite a while ago about a doctor being sued over office visit wait time -- and found this, a later case.

Some specialties, such as orthopedists, do have emergencies -- but there's no excuse for an office not to keep patients apprised.[QUOTE=IslandWoman]http://www.reviewjournal.com/lvrj_home/2003/Sep-24-Wed-2003/news/22225974.html

I remembered quite a while ago about a doctor being sued over office visit wait time -- and found this, a later case.

Some specialties, such as orthopedists, do have emergencies -- but there's no excuse for an office not to keep patients apprised.[/QUOTE]
 
I agree with IslandWomen, but I also have to say that I was one of those emergency cases when I fractured my hip.  I'm sure I backed up the wait time for other patients, but it really couldn't be helped.  That being said, everytime I've ever had to wait(and it really doesn't happen all that often)  the nurse has come in to tell me the doctor had an emergency.
Lynn492008-07-23 16:26:40It's rare that I wait at any of m y specialists' offices -- but I try to make my appointments for the first of the day to avoid involvement of others before me... but at PCP's I do.  He's a DO who takes alot of time w/ each patient...and I know while I'm waiting there.. he's giving someone alot of attention... and I get my share when I am in the exam room.
 
I don't know that I would wait hours ..   I can't say... .  I guess if I needed to see that doctor at that time that badly.. I would.
 
Edited: for too many "that" 's i have to wait at my hand surgeon's office. its a good thing I like them or I would have been out of there.  One of them is just very deliberate and he simply takes his time...and heaven forbid if we get off topic on something which we manage to do just about every visit.  his assistant is a saint..she takes good care of me.  In fact I almost never end up in a room waiting I stand around the nurses stations talking to them.  His partner who is also one of my doctors is just way way busy.  He's teaching the fellows, residents, and med students.  He does a lot of visiting professorships so he travels a lot.  I've learned to always make a first appt and am always prepared with a good new book.  He is always late but he is so good you do wait for himIt can happen sometimes and its not the doctors fault, like emergencies but the staff should say something. I think it would be terrible to wait like that if you just had surgery.

guess for that doctor you have to be like your "late" friends-show up 2 hours after appointment time.That is totally unacceptable.  I had 1 dr like that--the one who could not figure out I had RA with all the classic signs.  Anyway, I fired him.  Now with all my drs.  I am called in within 5 to 10 minutes after I get there.   I understand they are busy but I am too and my time is also valuable.  Remember, they work for us--we (our insurance) pay them.  Thanks for your imput, it has helped. I have gone from steaming mad to stewing. It would be different if this just happened occasionally but it is an every time I go event. I have spoken to others and they all have had the same experience. The day of my surgery I was scheduled for 7:30 AM and finally went into the OR at 10:45 AM. He rearranged his schedule for the day without bothering to tell anyone, including the hospital. The staff in outpatient surgery told me it was not unusual, just most of the time they have to call his house and wake him up. He and his 2 associates are the only Orthopedics in town and the next closest ones are a 45 minute drive away. Still, I am beginning to think about it. Grrr, I am still so ticked off!!!!!

I think that it would help if the office manager or someone would at least tell me what is going on, that way I could make an informed decision.

Before I type the answer I intended, I do want to say that the last time I had an office visit with a surgeon, I had the exact same thing.  I do believe (rightly or wrongly) that most surgeons are overwhelmed by the amount of time it takes to care for each patient....the surgery itself, the pre and post office visits, the daily check-ins at the hospital.  So every time I saw him it was a long wait (in the hospital and out) and I barely had any time.  He did not seem uncaring, but as if he had no choice in order to care for the number of patients he had.  I'm not excusing the behavior (or the lack of communication) but it just seem to me that surgeons especially have this issue.
 
In general with my docs, I wait anywhere from 5 to 45 minutes, and after that I tend to get annoyed.  I have waited as long as 2 hours.  It depends on how badly I need to see them (because unfortunately I need them more than they need me), how much time I know they spend with patients and emergencies (I can be very forgiving if I know the doctor really cares about people), how apologetic they or their staff are, and my circumstances that day (did I take off of work, am I feeling horrible, etc).  I live in a densely populated area and most good docs are overrun with patients.  I try, with docs who are habitually late, to call ahead and ask the staff if he's running on time so I wouldn't have to leave work in a rush for no reason, but often they didn't really know because it could change pretty quickly.
 
Anyway, I think you have every right to be upset, as this doc's office seems to be way over the line.  If you need to keep seeing him, I would try the call before you go method to see if you can save yourself a little of the aggravation.
Thanks for the tip, I will try calling ahead the next time.I've waited more than 3 hours at the rheumatologist's.  He's the only one in the area and does overbook sometimes, but other times, there are just a lot of emergencies.  I've noticed that women continue to wait but men don't last more than an hour or so.Surgeons are frequently juggling emergencies and surgeries in addition to their office schedule. I learned that as a child when I was waiting in the office and the receptionist told everyone that the doctor was in an emergency operation.

I plan my whole day around medical appointments so that I don't aggravate myself if the doctor runs late.
I agree that a phone call can save a lot of aggravation. I feel for the people who sneak off during their lunch hour for these appts. you can only take so many days off, and you can't plan all your appts in one day because of the delays. The doctors have to understand  this.
 
Last week I had an appt with my pcp and his staff called me early in the morning and said they got slammed with emergencies and asked if I would mind switching days. It was a general check-up so I didn't mind at all, and in fact appreciated her calling me so I wouldn't have to sit there... she also asked if I had anything pressing to speak with the dr about, so he could call me during his lunch WOW! Ya'll are LUCKY!
 
Every appointment I have ever had thia year no matter what doc, I wait atleast an hour in the waiting looby area, and then another 30-45mins in the room waiting on an entrance. Yep!
 
My RD appts, takean average of 6hrs from time I leave home and get directly back home, no stops on the way home. I spend 3hrs of it waiting for and seein my RD. Her in the room is 20mins maybe 30mins time spent with me. The rest is getting there and waiting and coming back home.
 
GP I see him 10mins 15mins tops. But I have already waited over an hour for them to call me back, and sometimes... they will call you back and take vitals and then tell you to wait back in the waiting area. YEP!
 
I am use to it at this point. I arrange my appts for as late in the afternoon as they can, and then hubby does not have to use up a vacation day, or even a half day.

When I go for remicade infusions, we are only gone 4hrs, maybe 4.5hrs. Yep. I schedule for the latest appt remicade nurse has.
 
I had an appt to run pass their closing time, 5pm, my appt was at 3pm. Yep... by the time I got back there to see RD and her do her swelled joint count and listen to my list-o-complaints, it was well after 6pm, and they close at 5. All but her and 2 of her staff went home.
 
It sucks, that is why I HATE going to DR's. I spend half my day fooling around with them and the other half recouperating from being froze by the air conditioning and all the sitting up I had to do and not to mention the pain!
joonie2008-07-24 01:49:01
Copyright ArthritisInsight.com